Refund policy

At support@mackhiavetta.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return process within 14 days of receiving your items. Please read the following guidelines carefully to ensure a smooth return process:

Eligibility:

To be eligible for a return, items must be unused, unworn, unwashed, and in the same condition as received. They must also be returned in their original packaging with all tags attached.

Initiating a Return:

To initiate a return, please contact our customer service team within 14 days of receiving your order. You can reach us via email at idevoncemack7373@gmail.com or through our contact form [link to contact form]. Please provide your order number and the reason for the return in your message.

Return Shipping:

Customers are responsible for return shipping costs, unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your items.

Refunds:

Once your return is received and inspected, we will send you an email notification to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed and credited back to the original method of once the warehouse has received the return. Please note that shipping costs are non-refundable.
Refunds may take some time to appear in your account depending on your bank or credit card company's processing times.

Exchanges:

If you would like to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange. Exchanges are subject to availability.
If the item you wish to exchange is no longer available, you will have the option to receive store credit or a refund for the returned item.

Damaged, Defective, or Incorrect Items:

If you receive a damaged, defective, or incorrect item, please contact us immediately so that we can resolve the issue. We may require photo evidence of the damage or defect for our records.

Non-Returnable Items:

Certain items are not eligible for return, including personalized or custom-made products, perishable goods, and intimate  for hygiene reasons.

Final Sale Items:

Items marked as "Final Sale" are not eligible for return or exchange unless they arrive damaged, defective, or incorrect.

If you have any questions or concerns about our Return Policy, please don't hesitate to contact us. Your satisfaction is our top priority, and we're here to help!